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Billing Analyst

Billing Analyst

GSPANNgurugram, India
21 hours ago
Job description

Description GSPANN is hiring a Billing Analyst to manage end-to-end billing operations and resolve invoice-related issues in a dynamic & technology-driven environment. If you thrive in cross-functional collaboration and possess a strong grasp of billing tools and systems, this role is for you.

Role and Responsibilities

  • Identify and resolve issues related to invoice processing, including billing discrepancies and errors.
  • Contribute to billing-related projects as needed across various functions.
  • Collaborate with teams from Finance, Deal Desk, Sales, Information Technology (IT), and customers to ensure accurate and timely invoicing.
  • Manage incoming billing inquiries and collectability concerns, directing them appropriately to Collections and Sales teams.
  • Guide customers in understanding their invoices based on usage and plan types.
  • Respond to billing-related queries and outstanding invoices through email and phone communication.
  • Work closely with Sales and other internal departments to address and resolve billing challenges.
  • Ensure timely invoicing of month-end orders to support accurate period-end reporting.
  • Provide support during financial audits and participate in ad-hoc accounting projects as required.
  • Assist with closing duties at month-end, quarter-end, and year-end.
  • Partner with cross-functional teams, including Revenue Accounting, General Ledger (GL) Accounting, Finance, Tax, Legal, and IT.
  • Support the implementation and monitoring of financial controls and contribute to system improvements.
  • Handle ad-hoc requests with flexibility and a team-first attitude.
  • Utilize experience with Zuora, a cloud-based subscription management platform, in day-to-day operations.

Skills and Experience

  • Minimum of 4 years of experience in billing operations.
  • Hands-on experience in billing processes within Software as a Service (SaaS) companies.
  • Proficient in multitasking and prioritizing concurrent projects.
  • Familiarity with consumption or usage-based billing models.
  • Working knowledge of platforms such as Salesforce, Zuora, NetSuite, and Billing Platform.
  • Experience in implementing or transitioning to new billing systems and tools.
  • Strong verbal and written communication abilities.
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    Billing Analyst • gurugram, India

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