Description GSPANN is hiring a Billing Analyst to manage end-to-end billing operations and resolve invoice-related issues in a dynamic & technology-driven environment. If you thrive in cross-functional collaboration and possess a strong grasp of billing tools and systems, this role is for you.
Role and Responsibilities
- Identify and resolve issues related to invoice processing, including billing discrepancies and errors.
- Contribute to billing-related projects as needed across various functions.
- Collaborate with teams from Finance, Deal Desk, Sales, Information Technology (IT), and customers to ensure accurate and timely invoicing.
- Manage incoming billing inquiries and collectability concerns, directing them appropriately to Collections and Sales teams.
- Guide customers in understanding their invoices based on usage and plan types.
- Respond to billing-related queries and outstanding invoices through email and phone communication.
- Work closely with Sales and other internal departments to address and resolve billing challenges.
- Ensure timely invoicing of month-end orders to support accurate period-end reporting.
- Provide support during financial audits and participate in ad-hoc accounting projects as required.
- Assist with closing duties at month-end, quarter-end, and year-end.
- Partner with cross-functional teams, including Revenue Accounting, General Ledger (GL) Accounting, Finance, Tax, Legal, and IT.
- Support the implementation and monitoring of financial controls and contribute to system improvements.
- Handle ad-hoc requests with flexibility and a team-first attitude.
- Utilize experience with Zuora, a cloud-based subscription management platform, in day-to-day operations.
Skills and Experience
Minimum of 4 years of experience in billing operations.Hands-on experience in billing processes within Software as a Service (SaaS) companies.Proficient in multitasking and prioritizing concurrent projects.Familiarity with consumption or usage-based billing models.Working knowledge of platforms such as Salesforce, Zuora, NetSuite, and Billing Platform.Experience in implementing or transitioning to new billing systems and tools.Strong verbal and written communication abilities.