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Technician 3, Desktop Support (IT Asset Management Analyst, HAM, CMDB, ITAM, ServiceNow) 6-9 years
Technician 3, Desktop Support (IT Asset Management Analyst, HAM, CMDB, ITAM, ServiceNow) 6-9 yearsWestern Digital • Bengaluru, Karnataka, India
Technician 3, Desktop Support (IT Asset Management Analyst, HAM, CMDB, ITAM, ServiceNow) 6-9 years

Technician 3, Desktop Support (IT Asset Management Analyst, HAM, CMDB, ITAM, ServiceNow) 6-9 years

Western Digital • Bengaluru, Karnataka, India
30+ days ago
Job description

1. Asset Management (Primary Focus) :

  • Maintain  accurate and up-to-date records  of all IT assets (hardware software peripherals licenses).
  • Track the  full asset lifecycle   from procurement to deployment maintenance and disposal.
  • Conduct  regular physical and digital asset audits  and reconciliations.
  • Ensure all assets are  properly tagged labeled and inventoried.
  • Collaborate with  Finance Procurement and IT teams  for budgeting compliance and purchasing.
  • Update and manage records in the  asset management tool (e.g. ServiceNow) .
  • Ensure  Just-In-Time inventory  support for the region.

2. Desktop Support :

  • Provide  Level 1 and Level 2 IT support  for internal users (hardware software peripherals and connectivity issues).
  • Support via  walk-in remote tools email chat or ticketing system  (ServiceNow).
  • Install and configure  desktops laptops printers scanners mobile devices and related peripherals.
  • Troubleshoot and resolve common issues : internet access password resets email access and printer malfunctions.
  • Escalate  complex or unresolved issues to higher-tier support or specialised teams.
  • Perform  system diagnostics log analysis and root cause identification.
  • Document all support incidents  in the ticketing system and maintain resolution records.
  • 3. Technical Onboarding & Training :

  • Assist with  new user setups  and onboarding including system configuration and orientation.
  • Provide  user training  on system usage best practices and tools.
  • Create and update  training documentation quick-start guides and support FAQs.
  • 4. Inventory & Procurement Support :

  • Track and manage inventory of  computers accessories peripherals licenses and more.
  • Coordinate with vendors and internal stakeholders for  procurement and refresh cycles .
  • Assist in the  installation and retirement  of systems according to IT lifecycle policies.
  • 5. Reporting & Compliance :

  • Generate and analyse  monthly reports  on ticket metrics and asset audit results.
  • Support audits and  compliance activities  with accurate asset documentation.
  • Present insights and trends based on ServiceNow data and Excel reports.
  • Qualifications :

  • Bachelors degree in Information Technology or related field (or equivalent experience).
  • 58 years of hands-on experience in  desktop support and asset management.
  • ITIL Foundation certification (preferred).
  • Experience working with  ServiceNow  or similar ticketing / asset systems.
  • Technical :

  • Asset Management Systems (ServiceNow preferred)
  • Microsoft Excel (Advanced Level)
  • Windows OS macOS MDM (SCCM JAMF Intune)
  • Basic scripting (PowerShell preferred)
  • Knowledge of LAN WAN VPN and network troubleshooting
  • Interpersonal :

  • Strong  communication skills both verbal and written.
  • Ability to support  VIPs and non-technical users  patiently and clearly.
  • Documentation collaboration and follow-up  skills.
  • Proactive and customer-focused mindset.
  • Additional Information :

    Western Digital thrives on the power and potential of diversity. As a global company we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees our company our customers and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging respect and contribution.

    Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at   to advise us of your accommodation your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

    Notice To Candidates : Please be aware that Western Digital and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests please report it immediately to  Western Digital Ethics Helpline or email .

    Remote Work : No

    Employment Type : Full-time

    Key Skills

    Change Management,API,ABAP,Facility Management,Games,Claims

    Experience : years

    Vacancy : 1

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    It Support Technician • Bengaluru, Karnataka, India

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