Manager - Digital Quality User Acceptance & Accessibility Testing [T500-21432]

About Delta Tech Hub :

Delta Air Lines (NYSE : DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.

KEY RESPONSIBILITIES :

• Lead and develop a diverse, high-performing and innovative team of Production Quality and Accessibility Testing professionals, including mentoring and applying standards in people manager and organizational leader.
• Oversee the planning, coordination, and execution of user acceptance testing and accessibility testing for digital products, including delta.com and Fly Delta releases. Ensure digital experiences meet accessibility standards (e.g., WCAG 2.1 AA) and regulatory requirements (e.g., ADA, Section 508), collaborating with accessibility specialists and cross-functional teams to identify and remediate issues.
• Discover ways to improve defect mitigation across all levels of the organization inclusive of using customer and Reservations specialists’ feedback, web analytics data, and industry trends to understand reported issues.
• Manage, research, and resolve executive inquiries and / or issues raised by the Department of Transportation, including accessibility-related concerns.
• Work closely with IT and cross-functional commercial and operational business teams to successfully drive, implement and deliver on acceptance testing and defect resolutions
• Oversee prioritization, tracking, validation, and resolution of defects with the Product Manager(s) and the IT teams.
• Ability to explain technical and business processes and articulate in-depth knowledge of the Digital Operations, user acceptance and accessibility testing, and defect management process to a wide audience.
• Advocate for inclusive design and accessibility standards across the digital product lifecycle.

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS) :

Qualification :

Work Experience :

Technical competency :

Behavioral Competencies :

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS) :