Project Manager (Enterprise SaaS Implementation)

Job description

What will I be doing

• Lead multiple customer implementation projects for Zenoti systems and solutions
• Ensure projects are well-planned, executed efficiently, and delivered with high quality and predictability.
• Manage and maintain project information, including feature definition and scope. Facilitate project reviews with customers.
• Identify significant risks and unknowns, and define and drive resolution plans.
• Manage cross team dependencies, and coordinate cross-team initiatives and blocking issues.
• Track and ensure release criteria / minimal viable product is delivered with quality.
• Manage project tracking, metrics and status reporting across Implementation group
• Help with Implementation group resource allocation, delegation and assignments across Product Specialist team
• Drive information sharing, and capturing and disseminating best practices across the Global Services Team.
• Independently plan and implement customer onboarding process. Address customer issues and concerns in a timely fashion to ensure customer satisfaction.
• Stay up-to-date with product knowledge, business flow, sales process and market dynamic.
• Maintain complete documentations and follow organizational processes to ensure successful Implementation of Zenoti products.

What skills do I need

Why Zenoti

Skills Required

Customer Retention, Crm, Business Intelligence