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▷ 3 Days Left! Service Coordinator

▷ 3 Days Left! Service Coordinator

Kruti Comp. India Pvt. Ltd.India
30+ days ago
Job description

Company Description

Kruti Comp. India Pvt. Ltd. specializes in the integration of IT Infrastructure Solutions into business environments. The company offers a comprehensive range of products and services including Servers, Storage, Networking, Security, Software, Personal Systems, and a full range of Implementation and Managed Services. Our solutions are designed to enhance business operations and efficiency.

Role Description

This is a full-time, on-site role located in Bengaluru for a Service Coordinator. The Service Coordinator will be responsible for managing service requests, coordinating with different departments, ensuring timely resolution of issues, and maintaining customer relationships.

We are seeking a person with 0-3 years of experience as a customer care representative who helps our customers to get the required assistance. The Service Coordinator will bridge the gap and serve as a point of contact between our esteemed customers and support engineers.

Key Responsibilities :

  • Act as the primary point of contact for customers’ service calls, providing timely and accurate responses.
  • Assess customers’ technical support needs.
  • Maintaining and tracking the service records.
  • Coordinate with internal teams to address customer needs and ensure seamless service delivery.
  • Collaborate with the team members to identify process improvements and enhance customer service strategies.
  • Evaluating our services and helping to identify areas of improvement.
  • Ensure customer satisfaction (CSAT) by regularly following up with the customers about the service delivery.
  • Support the onboarding of new customers by providing guidance and resources
  • Resolve basic technical issues over email / call / remote support.
  • Periodically prepare and present service record reports.

Skills & Competencies Required :

  • Excellent communication is crucial for interacting with customers.
  • Basic problem-solving skills and a customer-centric mindset.
  • Quick Learner, Self-motivated & confident.
  • Knowledge on Call management systems.
  • Microsoft Office Suite.
  • Basic understanding of data entry and record-keeping practices.
  • Time management.
  • Multitasking.
  • Qualifications :

  • Any Graduate.
  • Having at least 0-3 years of experience as a customer care representative. Relevant experience in the IT infrastructure industry is a plus
  • Excellent verbal and written communication skills.
  • Create a job alert for this search

    Days Left Coordinator • India

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