food & Beverage Associate

Ensures

customer satisfaction by courteously greeting customers and promptly escorting

them to their seats :

§  Presents

menus, suggests cocktails and / or daily specials.

§  Exhibits

knowledge of all items on the menu and wine list.

§  Takes order.

§  Prepares

order for presentation to guest.

§  Replenishes

water.

§  Makes and

pours coffee for the customers.

§  Clears table

throughout dining experience using proper methods for removing dishes,

glassware and silverware.

§  Processes

customer restaurant bills promptly and accurately.

§  Cleans

tables, chairs and floor area.

§  Resets table

quickly.

§  Polishes

silverware and folds linen.

§  Check the

overall condition of the dining room, ensuring its readiness for customers.

§  Assists

service team as necessary to meet or exceed guest expectations.

§  Log book and

reservations must be read at the beginning of each shift.

§  Possesses a

valid liquor card at all times.

§  Acquires a

working knowledge of hotel, in-house facilities and local information to

respond to customer questions in these areas.

Promote all other services the hotel provides.

§  Informs

supervisor / manager of any customer dissatisfaction.

§  Performs all

duties and responsibilities in a timely and efficient manner in accordance with

established company policies and procedures to achieve the overall objectives

of this position.

Creates 100%

guest satisfaction by providing the Yes I Can! experience through performance

that demonstrates the standards of, genuine hospitality and exceeding guest

expectations

§  Gives

personal attention, takes personal responsibility and uses teamwork when

providing guest service

§  Listens,

apologizes with empathy, finds a solution and follows through when resolving

guest problems

§  Provides Yes

I Can! genuine hospitality and teamwork on an ongoing basis

§  Assumes the

responsibility to notice when the guest is not satisfied and uses their best

judgment as to when it is appropriate to use the 100% Guest Satisfaction

§  Performs

other duties required to provide the service brand behavior and genuine

hospitality

Adheres to

hotel policies and procedures :

§  Attends work

on time and as scheduled.

§  Follows

hotel grooming, hygiene and dress standards.

§  Minimise

safety hazards by following all safety rules and procedures.

§  Refrain from

personal conversations with other employees at the main entrance.

§  Keeps

immediate manager promptly and fully informed of all problems or unusual

matters of significance.

§  Performs all

duties and responsibilities in a timely and efficient manner in accordance with

established company policies and procedures to achieve the overall objectives

of this position.

§  Maintains a

favourable working relationship with all other company employees to foster and

promote co-operative and harmonious working climate.

§  At all time

projects a favourable image of the Brand to the public.