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Operations Team Lead
MarketStarIndia30+ days ago
Job descriptionDealing with schedule changes, employee call-ins, and other staffing issues. Acting as a role model for all employees by continuously exhibiting a high level of service Delegating tasks to employees. Keeping day-to-day activities organized. Recruiting and interviewing new hires. Supervising employees and providing additional training and coaching as needed to ensure everyone is performing their job properly. Training employees in proper safety procedures and providing training updates as Conflict Management - Addressing employee problems on the job to ensure everyone is Organizing promotions and spearheading marketing efforts by setting up displays and Proven work experience as a team leader or supervisor. In-depth knowledge of performance metrics. Good PC skills, especially MS Excel. Excellent communication and leadership skills. Organizational and time-management skills. Decision-making skills. Graduate in any stream. Sense of ownership and pride in your performance and its impact on the company’s Critical thinking and problem-solving skills. On-the-job training. Confidence and skillful negotiating skills. Strong organizational skills to give the team direction. Attention to detail. 2 years minimum on people manager role. Strong Communication Skills. Leadership Motivation Skills.
Role : Team Lead.
Experience : 3+ Years as Team Lead
Location : Hyderabad
Role and Responsibilities :
- Driving client KPIs
- Stakeholder Management
- Maintaining Attrition & Shrinkage of the team
- Performance Management
- Handling customer complaints and resolving issues that employees are not authorized
to handle on their own
Filling in for absent employees as needed to ensure the smooth operation of the business.
and attention to detail in all tasks.
needed.
thriving in the workplace and satisfied with their job and work environment.
educating customers and employees on promotions or specials. Managing projects as
assigned and organizing teams to assist in these efforts.
Preferred Skills and Requirements :
success.
Critical Competencies :
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Team Lead • India
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