IT Infrastructure Lead

Empowered By Innovation

Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.

Role : IT Infrastructure Lead

Location : Hyderabad

Experience : 8+ Years

Key Responsibilities :

Team Management :

Oversee and direct a team of IT support technicians, ensuring smooth operations and efficient service delivery.

Workload Management :

Manage and distribute the team's workload, prioritize tasks, and ensure timely resolution of support requests.

Technical Guidance :

Provide technical guidance and support to team members, helping them troubleshoot issues and resolve problems effectively.

Training and Development :

Train new team members on company policies, procedures, and technical skills, and provide ongoing support and development opportunities.

Performance Monitoring :

Monitor team performance, identify areas for improvement, and implement strategies to enhance efficiency and productivity.

Conflict Resolution :

Resolve conflicts within the team and between team members and other stakeholders, fostering a positive and collaborative work environment.

Communication :

Communicate effectively with team members, management, and other stakeholders, keeping them informed of progress and addressing concerns.

Process Improvement :

Identify and implement process improvements to enhance efficiency, productivity, and user satisfaction.

Problem Resolution :

Collaborate with the team to effectively diagnose and resolve technical issues, ensuring timely and accurate solutions.

Compliance :

Ensure the team adheres to company policies, procedures, and relevant industry standards.

Documentation :

Maintain accurate and up-to-date documentation of IT support processes and procedures.

Continuous Learning :

Stay abreast of the latest technologies and trends in IT support, providing ongoing training and development for the team.

Skills and Qualifications :

Educational Qualification :

Engineering Diploma / BE Degree / BTech

Certifications(Good to Have) :

ITIL V4

Microsoft Azure Administrator / Windows Server Hybrid Administrator Associate

Technical Skills :

Hands on experience in Azure AD & On-prem management

Hands on experience in Intune - Policy creation & implementation

Hands on experience in Windows Server Management

Hands on experience in MDE & compliance management

Hands on experience in Qualys tool in vulnerability management

Having good knowledge in VLAN & Network troubleshooting

Having good knowledge in Netskope cloud proxy solution

Having good knowledge in DLP

Having hands experience in various Audit management like ISO 27001, PCIDSS etc