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Global IT Infrastructure Manager

Global IT Infrastructure Manager

MNR SolutionsHyderabad
1 day ago
Job description

Position : IT Infrastructure Manager

Experience : 8+ Years (3+ Years in a Leadership Role)

Key Responsibilities :

Strategic Leadership :

  • Define and execute the global IT infrastructure roadmap.
  • Evaluate and implement emerging technologies to support business growth.
  • Align infrastructure capabilities with long-term business objectives.

Infrastructure & Operations :

  • Oversee design, deployment, and maintenance of networks, servers, cloud (Azure, Microsoft 365), virtualization (VMware), and security systems.
  • Ensure system reliability, high availability, and robust disaster recovery.
  • Lead critical incident response and resolve issues with urgency.
  • Drive / oversee projects as needed.

    • Service & Support :

  • Manage helpdesk operations and ensure a world-class user support experience.
  • Implement ITSM practices to continuously improve service quality.
  • Foster a user-centric culture of responsiveness and reliability.
  • Partner with external service providers to ensure consistent delivery of infrastructure services, timely resolution of issues, and full compliance with performance commitments.

    • Security, Risk & Compliance :

  • Develop and enforce cybersecurity policies, firewalls, and monitoring practices.
  • Ensure compliance with regulatory requirements and industry standards.

    • Vendor & Budget Management :

  • Manage global vendor partnerships, contracts, and SLAs.
  • Own infrastructure budgets, resource forecasting, and reporting to leadership.

    • People Leadership :

  • Lead, mentor, and develop a high-performing IT team.
  • Encourage collaboration, knowledge sharing, and professional growth.
  • Promote accountability and a culture of technical excellence.

    • Qualifications & Skills :

  • 8+ years of IT infrastructure experience, including 3+ years in a leadership / manager role.
  • Strong global or multi-site exposure.
  • Ability to support work across multiple time zones.
  • Deep expertise in networking, server administration, cloud platforms (Azure, Microsoft 365), virtualization (VMware), and cybersecurity.
  • Proven experience managing large-scale IT initiatives and projects.
  • Excellent communication, stakeholder management, and leadership skills.
  • Bachelor's or Master's degree in Computer Science, Information Systems, or related field.
  • Certifications (Microsoft 365, Azure, Cisco, PMP, ITIL) strongly preferred.

    • (ref : hirist.tech)

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