Guest Experience Coordinator

Who we are…

Soho House & Co is a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally.

The Mission…

Soho House is a platform for creativity and a space for its diverse membership to have fun, connect, discover and grow. Our passion is people, and we put members and our team at the heart of everything we do. We promote equality, respect and kindness within our walls, and in every community we create around the world.

Benefits

Soho House offers competitive compensation packages for our team members that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

Membership

Two Week-offs a week

Discount on Food, wine-spirits & rooms

Discount on all Cowshed products (up to 50%)

Cookhouse & House Tonic : Our Cookhouse & Tonic Programmes offer unique food and drink Training, events and opportunities to inspire and educate.

Continuous training to develop yourself personally and professionally

Local Pension plan and Health Scheme

What We Are Looking For

We are primarily looking for someone who is used to working in hospitality as the position requires understanding of how operations work. You are good with people and have a positive attitude and good problem-solving skills.

You are also comfortable with systems and administrative tasks and with managing a little team and keep them motivated.

Furthermore, we would like you to be able to say yes to the following :

Team player who communicates well with all colleagues

Punctual, reliable and trustworthy

Sense of urgency

Yes, yes, yes mentality

Can do attitude

The role…

• Compile variance reports, weekly management reports and any other reports deemed necessary.
• Assist the Club Manager with managing the F&B operations to ensure the achievement of established food and beverage quality and guest service quality standards
• Play a significant role in achieving departmental revenue and profit goals.
• Adhere to local regulations concerning health, safety or other compliance requirements, as well as brand standards and local policies and procedures.
• Assume the duties and responsibilities of the Club Manager in his absence.
• Control and analyze, on an on-going basis, the following :
• Sales / Costs / Quality and presentation of food and beverage products / Service standard / Condition and cleanliness of facilities and equipment / Guest Satisfaction.
• Assist Manager in determining the minimum and maximum stocks of all food, beverage, material and equipment.
• Direct the development and administration of controls for all phases of the outlet in an economical and profitable manner while maintaining established standards.
• Maintain an efficient program of scheduling to ensure a high standard of service with the use of minimum man-hours.
• Maintain and instruct assigned personnel as to safety policies and procedures and follow up to ensure hazards are eliminated.
• Act immediately on all guest complaints to ensure that corrections are made when as soon as possible.