Design, develop, and implement ServiceNow solutions across ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB, etc.).
Configure UI Policies, Business Rules, Client Scripts, Workflows, Flow Designer , and Service Catalog items .
Develop and maintain custom applications , integrations , and REST / SOAP web services within the ServiceNow platform.
Perform system upgrades , patches , and ensure platform stability and performance.
Collaborate with stakeholders to gather requirements, design solutions, and deliver high-quality implementations.
Work with the ServiceNow platform owner to enforce governance, security, and compliance standards .
Troubleshoot and resolve application issues and provide technical support.
Create and maintain technical documentation , including solution designs, user guides, and SOPs.
Integrate ServiceNow with third-party systems and tools.
Ensure all ServiceNow development adheres to best practices, scalability, and maintainability standards.
Required Skills & Experience :
4+ years of hands-on experience as a ServiceNow Developer working on ITSM modules .
Strong proficiency in JavaScript , Glide API , and ServiceNow Script Includes .
Experience with Service Portal , Flow Designer , Catalog Builder , and Workflow Editor .
Deep understanding of ITIL processes and their implementation in ServiceNow.
Experience with REST / SOAP APIs , MID Server integrations , and third-party tool integrations .
Hands-on experience in ServiceNow customization , form design , and UI configuration .
Familiarity with Update Sets , Scoped Applications , and System Properties .
Excellent debugging, troubleshooting, and performance optimization skills.
Strong communication skills and ability to work independently in a remote environment
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Servicenow Developer • chennai, tamil nadu, in
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