Technical Support Specialist

YES (Yield Engineering Systems, Inc.) is a leading manufacturer of reliable, high-tech, cost-effective capital equipment that transforms materials and surfaces at the nanoscale. From startups to the Fortune 50, our customers rely on YES to help them unleash products that change lives – from cellphones and IoT devices, to AI and virtual reality, to diagnostic tests for COVID.

As a preferred provider of wet and dry process technology, we look forward to talking with smart, energetic, team-oriented people who can grow with us. We provide competitive salary and benefits and some of the best co-workers you’ll find anywhere. If this appeals to you, please read on!

Job Title : Field Support / Insatallation Engineer

Location : Coimbatore

We are seeking a highly skilled and experienced Technical Support Engineer to join our team. As a Technical Support engineer, you will be responsible for attending the field issues and provide solutions for semiconductor capital equipment, working closely with customer and cross functional teams in a fast phased environment

Responsibilities include but are not limited to :

• Technical response and field problems resolution.
• Log all jobs and associated details, including problem resolution with Field aware.
• serving as a front end / Tier 3 support.
• Engage key stakeholders effectively and manage customer requests.
• Familiarity with complex electro-mechanical technical functions and activities such as test, fabrication, modification, troubleshooting and assembly of electronics and electro-mechanical systems, experimental design circuitry, prototype models, specialized test equipment, tools, and test fixtures.
• Drive reliability data analysis from the field to Engineering through field FMEA analysis.
• Exercises judgment, based on previous experiences, to identify and solve problems that arise with little or no precedent.
• Exchanges ideas and information effectively;

uses tact and diplomacywhen interacting with stakeholders, customers, and employees.

50%) from the base location

Desired Characteristics :

Requirements :

If you are a self-motivated individual with a passion for technology and a proven track record in providing field service and technical support to semiconductor / precision tool customers, we would love to hear from you. Join our team and play a crucial role in providing quality and quick solutions to the worldwide customers.

Compensation :

Additional Information :

Come find out why YES is such a great place to work. Apply today!