Technical Support Specialist - SQL

Description :

We are looking for a Technical Support L3 for one of our esteemed clients in Hyderabad / Coimbatore having experience into Technical Support, SQL, DNS, VPN, Server Support, Networking, Troubleshooting, Cloud Support, Azure, coding, programming, Good Communication. Location : Hyderabad / Coimbatore (WFO).

Job Description :

• Deliver timely and effective technical support to premium clientele via multiple communication channels.
• Maintain high customer satisfaction ratings and comply with quality standards in the majority of cases.
• Diagnose and resolve complex technical issues encompassing web protocols, networking standards, programming languages, system administration, email routing / delivery, and email :
• Moderate exposure with scripting / programming language and ability to read and understand scripts(Python, Javascript, HTML), identification of Log errors, traces and :
• Relevant technical certifications (e.g., Comp Network+, Security+, Linux+, Microsoft Certified : Azure Administrator Associate, Google Cloud Certified Associate Cloud Engineer).
• Working experience with Web Protocols HTTPS, DNS, SSL / TLS, and networking standards (Level Intermediate Skills).
• Working experience with APIs and SQL Query Language (Level Intermediate Skills).
• Working experience with System Administration concepts, Active Directory, and command-line interfaces in Windows and Linux environments (Level Intermediate Skills).
• Working experience with reading and understanding log traces for troubleshooting (Level Advanced).
• Working experience with email routing and delivery mechanisms.
• Demonstrated problem-solving skills with a strong focus on issue resolution.
• Excellent critical thinking and troubleshooting abilities.

(ref : hirist.tech)