Apprentice

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role

Responsible for contacting customers with early-stage past due accounts to secure payments, resolve delinquencies, and prevent accounts from progressing to later stages of collections, while maintaining a positive customer experience.

Key Responsibilities :

• Contact customers via phone regarding early-stage past due accounts.
• Educate customers on outstanding balances, due dates, and payment options.
• Negotiate and set up payment arrangements when required.
• Encourage timely payments to minimize delinquency and charge-off risk.
• Identify reasons for delinquency and document accurate account notes.
• Ensure compliance with all regulatory, legal, and company policies.
• Handle customer concerns professionally and provide appropriate resolutions.
• Meet productivity, quality, and recovery targets consistently.
• Escalate complex or high-risk accounts as per internal guidelines.

Minimum Qualifications

Preferred Qualifications

Additional Requirements :

Compliance Language

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you'll experience this powerful backing :

Skills Required

Microsoft Office Suite