Assistant Store Manager

Role-Assistant Store Manager

Experience- 4-7 Years

Location- Gurgaon

About The Fairdeal.Market

Fairdeal.Market is a rapidly growing B2B quick commerce company offering a wide range of products with delivery times as short as 20 minutes. Our mission is to ensure that every shopping bag worldwide can be filled efficiently and sustainably.

Role Overview

The Assistant Store Manager will support the end-to-end management of a B2B grocery dark store, ensuring smooth execution across inwarding, inventory control, picking / packing, fulfilment, and last-mile dispatch . The role demands strong operational discipline, a data-driven mindset, and the ability to lead teams to consistently achieve daily, weekly, and monthly KPIs related to efficiency, accuracy, cost, and customer satisfaction.

Key Responsibilities

• Warehouse & Inventory Management
• Ensure timely inwarding and putaway of stock as per plan.
• Maintain inventory accuracy through regular cycle counts, audits, and reconciliation.
• Monitor stock health, expiry, damages, and shrinkage; implement preventive controls.
• Coordinate with procurement and vendors for returns, replacements, and rejections.
• Maintain optimal storage layout, safety, and hygiene standards within the warehouse.
• Order Fulfilment & Picking
• Oversee order-wise picking, QC, packing, and dispatch operations.
• Drive picking accuracy and order fill rate to meet SLAs.
• Ensure daily replenishment and bin accuracy to minimize misses and delays.
• Analyze and improve picking productivity and turnaround time (TAT).
• Last-Mile Operations
• Ensure timely dispatch and delivery of orders as per route plans.
• Manage delivery partners / drivers, ensuring performance and compliance.
• Monitor cash collections, returns, and complaint closures.
• Reduce delivery complaints, undelivered orders, and reverse logistics losses.
• People & Process Management
• Lead a team of shift in-charges, pickers, packers, loaders, and delivery staff.
• Conduct daily shift planning, huddles, and performance reviews.
• Ensure adherence to SOPs, safety standards, and labour discipline.
• Drive training, motivation, and productivity improvement initiatives.
• KPI Ownership & Reporting

Own And Report Performance Across

Qualifications & Skills

Performance Metrics (KPIs)

99%

Shrinkage & damage

98%

99%

95%

Customer complaint closure

Why Join Us

Be part of a fast-growing B2B grocery platform revolutionizing supply to retailers. Gain hands-on exposure to large-scale operations, data-led performance management, and people leadership in a high-growth environment.

Skills Required

Oms, Inventory Control, Excel, Wms