Mandarin Customer Relations Associate

About Us :

At dnata we offer full range of ground and cargo handling to inflight catering and retail, as well as travel services. We are by your side for the entire travel experience. With our commitment to excellence, the qualities of efficiency, speed, reliability and flexibility have become the hallmarks of our service. Our deep knowledge stems from the integral role that we play in helping airlines achieve their performance and service quality targets. Providing world class services, we enhance our customer airlines' reputation by projecting an image of efficiency, quality and reliability to their passengers. We place great emphasis on listening to our customers to ensure that we understand and meet all their specific requirements.

Job Responsibilities :

Mandarin Speaker

• Provide first call resolution for all customer enquiries and OBE (online booking engine support) in Mandarin through application of technical expertise in reservations, ticket issuance and re-issuance.
• Comply with set standards of customer service (e.G. quality of speech, call attendance, emails, handling queues, etc.) to ensure customer confidence, satisfaction and loyalty.
• Achieve individual revenue and customer service targets to support delivery of team / departmental targets.
• Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes.
• Keep up to date on products, services, policies and procedures to ensure accurate information and correct implementation;

take initiative to continuously enhance technical skills.

Shift : Rotational Shift

Total Working Days in a week : 5

Immediate joiners preferred

Work Location : Marshal Cariappa Road, Shanthala Nagar,Ashok Nagar

Bengaluru, Karnataka -560025