Deputy Branch Manager / Operation Head

Role & responsibilities

• Manage Service & Operations of Flagship Branch.
• Review Branch Operations Reports and Control Reports.
• Responsible for updating regulatory display items for the branch.
• Maintain good Branch Service Index (Service Standards Score Card) & Branch Health Score Card (Operations Score Card) on Monthly basis.
• Track & Close Attachment Orders and Regulatory Notices i.e. receiving Notices Arranging required data & submission to the Authority in prescribed timelines.
• Track & close CRM for the Branch (virtual queries / complaint resolution & Leads assignment & closures)
• Co-ordination with Operating Agencies and Branches on day-to-day basis.
• Quality check for all Financial (FD RD Account opening) and Non-Financial (accounts maintenance) instructions to ensure quick processing at Back-end.
• Track Branch Leads, allocation and closure to participate in Branch Book improvement & profitability.
• Efficient management of Teller Counter for Cash & Non Cash Transactions.
• Efficient Lobby Management for Service related requirements of Branch Customers.
• Submission of Cash & Non Cash reporting for the Branch on time & ensure frequent monitoring of all over-aged cases (deferrals, TODs etc.

Skills Required

Regulatory Compliance, Service Excellence