Personal Shopper

JOB DESCRIPTION

Role : Personal Shopper

Reporting To : Unit Head

Qualification : Graduate

Experience : Min.1 year experience

Salary : Upto p.a

Job Responsibilities

As Personal Shopper you will be responsible for the following :

• Motivate the customers to visit your store often (generate appointments) and make purchases frequently by driving the relationship with their clients using mail, e-mail, telephone and face-to-face communications.
• Lead each client through their shopping experience, guiding them to products and services that are particularly suited for their needs and desires and close the sale with billing.
• To be the single point of customer service before, during and after the sale for your clients, by appropriate follow-up, follow-through and fulfilling commitments in order to maintain strong work relationships.
• Maintain the appointment levels, contribution to sales by suggestive selling and upselling using their expertise and in-depth knowledge of both the customer and the current offerings.
• Focus on increasing the Item per ticket and Average Bill Value.
• Educate non-members about the membership programs and encourage FC enrollments.