Senior Executive -Customer service

Job summary

• Serve as the primary point of contact for our key customers, ensuring a strong understanding of their needs and expectations.
• Regularly conduct client meetings to review performance, introduce new products, and identify business opportunities.
• Develop and execute a strategic sales plan to achieve revenue and profitability goals.
• Prepare regular forecasts, account plans, and business reviews to track progress against objectives.
• Collaborate with internal teams (R&D, design, and production) to develop customized solutions that meet client requirements.
• Monitor development progress collaboratively with NPD-PM from Award through Launch Delivery.
• Assist building RFQs / Costing / Price Adjustments / Development PO’s & invoicing.
• Work closely with customer services, technical, and supply chain teams to ensure seamless execution of orders and projects.
• Stay updated on market trends, competitors, and industry developments to provide valuable insights to clients.
• Provide feedback from clients to internal teams to support product innovation and process improvements.

About Albea & the Product line that is recruiting

Albéa is a global leader in beauty, personal care, oral care, pharmaceutical and food packaging. Our site, Albéa Baddi manufactures Laminate Tubes for Oral Care, Cosmetics and Pharmaceutical Markets & injection moulded components for Tubing & Cosmetic Packaging. It also has Assembly Capacities for Cosmetic Rigid Packaging.

Main activities

Accountability including KPIs

Profile (Experience & qualifications)

Experience and education

Knowledge / Technical Skills required

Leadership skills