Floor Manager, New Delhi (Select Citywalk Mall)

As a Floor Manager youre be at the forefront of creating excellent customer experiences that go beyond the expected. You will contribute to driving sales performance by executing commercial strategies on the shop floor fostering team collaboration monitoring KPIs and ensuring an exceptional customer experience.

With a passionate and dedicated team by your side you will lead with energy and purposesetting the tone for a store environment thats not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal genuine and memorable while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

• Deliver a high level of customer service through expert styling advice strong product knowledge and an engaging store experience.
• Analyse sales data and collaborate with the Store Manager to maximise department performance.
• Manage back-of-house operations including inventory control stock replenishment and operational processes to ensure product availability and a seamless customer experience.
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards.
• Support recruitment efforts and ensure effective onboarding and training for new team members.
• Identify and nurture future talent contributing to development plans that support team progression.
• Oversee daily store operations ensuring efficiency and alignment with brand standards.
• Act as a brand ambassador consistently delivering the best possible experience for every customer.
• Step into the role of Store Manager when required ensuring continuity in leadership and performance.

Qualifications :

Additional Information :

This is a full-time role based in New Delhi.

Benefits

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online.

In addition to this colleagues also receive :

Inclusion & Diversity

At H&M Group we are committed to fostering inclusive diverse and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds perspectives and experiences. This diversity enhances our ability to solve problems creatively expand our thinking and build meaningful connections with colleagues and customers around the world. Thats why we consider all dimensions of diversity throughout our recruitment processensuring our workforce reflects the richness of the communities we serve.

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship innovation and compelling fashion movements.

Ready to apply Click on the IM INTERESTED link where you can upload your CV securely. Once we have received your application we will keep you updated regularly about the status of your application so please look out for our email.

Please note this position is offered on a local contract therefore you should have the legal right to work in India before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities.

We are looking forward to hearing from you!

Remote Work : No

Employment Type : Full-time

Key Skills

Culinary Experience,Restaurant Experience,Succession Planning,Customer Service,Hospitality Experience,Guest Relations Experience,Management Experience,Serving Experience,Shift Management,Computer Literacy,Restaurant Management,Stocking

Experience : years

Vacancy : 1