Information Technology Manager
Lifecare Diagnostic and Research Center Pvt Ltdgandhinagar, gujarat, in14 hours ago
Job descriptionManage call centre routing, IVR flows, ticketing, and communication dashboards. Ensure CRM segmentation, accurate lead funnels, and automated communication journeys. Deploy programs for repeat patients, recall reminders, loyalty & membership engagement. Oversee development, performance, SEO, UI / UX improvements, and online conversions. Manage feature enhancements in the patient portal and mobile app. Use analytics to drive continuous improvement in digital patient journeys. Identify and implement automation and AI-based solutions for : Clinical workflow optimization Customer service automation (chatbots / WhatsApp AI) Predictive preventive wellness analytics Lead digital-first process standardization across departments. Act as Product Owner for new internal IT projects. Gather requirements, create scope documents, manage timelines, UAT, and SOP rollouts. Manage vendor selection, negotiation, contracts, and performance tracking. Implement and enforce IT security protocols across all systems. Ensure patient data privacy across internal operations and external integrations. Maintain controlled access (RBAC), encryption, MFA, VPN, and secure backups. Conduct periodic security audits, penetration testing, and incident response drills. Ensure adherence to industry standards : ISO 27001 principles, NABL data integrity, and Indian Data Protection compliance. Ensure reliable LAN / WAN connectivity, server & cloud uptime, device support, remote access operations, CCTV, and biometric systems. Hands-on expertise in LIMS / LIS Master Settings & Test Mapping (MANDATORY). Knowledge of radiology, pathology and diagnostic workflows. Familiarity with HL7 / FHIR, API integrations, interface mapping (preferred). Experience with cybersecurity principles and data privacy frameworks. Strong documentation, troubleshooting, analytical, vendor & team coordination skills. BE / BTech (CS / IT) or MCA or equivalent IT degree. 4–10 years of experience in healthcare IT (Mandatory LIMS experience). Certifications in networking or cybersecurity (preferred but not required). Timely and accurate implementation of test master settings & updates. Reduced workflow errors and faster turnaround times (TAT). Improved patient digital engagement and CRM-driven repeats. Zero security breaches and compliance adherence. Successful deployment of new digital features and automation projects.
The Manager – IT & Digital Transformation will lead and optimize Lifecare’s technology ecosystem, including LIMS (Lab Information Management System), call centre & CRM systems, digital platforms (website & app), and AI-driven transformation initiatives. The role also carries responsibility for cybersecurity, patient data protection, and IT product development. The candidate must have practical experience in LIMS master data configuration, test mapping, and workflow setup.
Key Responsibilities
1. Lab Information System (LIMS) & Pathology / Radiology Workflows
- Manage the daily functioning, uptime, and accuracy of the LIMS.
- Perform and oversee Master Data Entry such as :
- Creation and mapping of test codes, panels, profiles
- Linking method, machine, department, TAT, sample type
- Rate master & corporate package mapping
- Reference ranges and result validation logic
- Barcode and label configurations
- Manage Test Mapping for :
- Pathology analyzers (biochemistry, immunoassay, hematology, etc.)
- Radiology report templates and PACS integration
- API interfaces to third-party applications (Teleradiology, Health Apps, Corporate Portals)
- Conduct UAT testing, updates, rollouts, and end-user training.
- Maintain audit logs, workflow checks, and regulatory compliance for NABL.
2. Call Centre Platform, CRM & Patient Engagement
3. Website & Mobile App
4. Digital Transformation & AI Initiatives
5. Product Management
6. Cybersecurity & Patient Data Protection
7. IT Infrastructure Oversight
Required Skills & Competencies
Qualifications
KPIs / Success Measures
Create a job alert for this search
Information Technology Manager • gandhinagar, gujarat, in
Related jobs
- Promoted
Head of Information Technology
Talent Zone Consultantgandhinagar, gujarat, in We’re Hiring : Head of Software Engineering – India / remote 🚀.We are looking for an experienced technology leader to head our software engineering team in India.
The ideal candidate will bring a stro...Show moreLast updated: 30+ days ago
- Promoted
Information Technology Coordinator
CareerUS SolutionsGandhinagar, IN The IT Coordinator plays a vital role in managing and coordinating the day-to-day.This position ensures that all technology systems run efficiently, securely, and in alignment with business goals.T...Show moreLast updated: 1 day ago
- Promoted
Manager, Information Technology - Infrastructure and Technology Services
Coca-ColaAhmedabad, Gujarat, India This job is with Coca-Cola, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.Our Purpose an...Show moreLast updated: 11 days ago
- Promoted
Cloud Technical Manager
CBTSgandhinagar, gujarat, in CBTS is a leading technology provider to more than 3,000 organizations in all industries, including dozens of fortune 500 and Global 2000 companies.
We provide consulting resources and cloud or on-p...Show moreLast updated: 2 days ago
- Promoted
Information Technology Manager
ConfidentialAhmedabad, India The ideal candidate will have a wealth of experience tackling various hardware and software problems.They should be comfortable providing technology solutions to employees and working closely with ...Show moreLast updated: 6 days ago
- Promoted
Head of Information Security
Cube Consultancy ServicesAhmedabad, IN We are seeking a highly skilled and adaptable business analyst who focuses on technology and B2B distribution.This role involves working closely with both internal development teams and external cl...Show moreLast updated: 2 days ago
- Promoted
Information Technology Analyst
HDFC securitiesgandhinagar, gujarat, in India and a subsidiary of HDFC Bank, a renowned private sector bank.It has been serving a diverse customer base of retail and institutional investors since 2000.
Headquartered in Mumbai, it offers a...Show moreLast updated: 30+ days ago
- Promoted
Senior Manager - Information Technology
ConfidentialAhmedabad, India Intas Pharmaceuticals does not request or accept any fees during recruitment.If someone asks for payment on our behalf, it is a scam.
Please report the incident to the local police or cybercrime uni...Show moreLast updated: 6 days ago
- Promoted
- New!
Information Technology Manager
Lifecare Diagnostic and Research Center Pvt Ltdahmedabad, gujarat, in The Manager – IT & Digital Transformation will lead and optimize Lifecare’s technology ecosystem, including LIMS (Lab Information Management System), call centre & CRM systems, digital platforms (w...Show moreLast updated: 14 hours ago
- Promoted
Information Technology Specialist
AAPMOR Inc.Gandhinagar, IN The ideal candidate will be responsible for designing, developing, and maintaining job scheduling solutions using Redwood, integrating them with various business applications, and ensuring efficien...Show moreLast updated: 1 day ago
- Promoted
Information Technology Support Specialist
ALTEN Indiaahmedabad, gujarat, in Act as the first point of contact for all IT-related queries and issues via phone, email, chat, and ticketing system.Provide remote support for business-critical applications, including troubleshoo...Show moreLast updated: 2 days ago
- Promoted
Information Technology Manager
MYCPE ONEAhmedabad MYCPEONE is looking to hire an experienced professional to lead and expand our Manager - Managed IT Services .This role requires strong leadership, excellent communicati...Show moreLast updated: 30+ days ago
- Promoted
Head Information Technology Infrastructure
ConfidentialAhmedabad, India IT Manager / Senior Manager / AGM / IT Head.Green Energy Division Information Technology.As the IT leader, you will design, set up, and operate safe, dynamic IT systems and environments to compleme...Show moreLast updated: 6 days ago
- Promoted
- New!
Information Technology Operations Manager
Exosphere Interactive LLPgandhinagar, gujarat, in Department : Technology / Live Operations.We’re looking for a technically strong and proactive IT Operations Manager to lead the backend infrastructure and live operations for our online games.You’l...Show moreLast updated: 14 hours ago
- Promoted
- New!
Information Technology Project Manager
Talent Toppersahmedabad, gujarat, in PMP / CSM or Prince 2 certification.Experience in Agentic AI / Web application development, or mobile app development, software implementation, ERP implementation or Enterprise projects preferably in w...Show moreLast updated: 14 hours ago
- Promoted
Information Technology Infrastructure Engineer
Extended Teams by ExtendedGTgandhinagar, gujarat, in Full-time – working directly with a UK-based company via.UK time, Monday to Friday (flexibility required).We’re looking for an experienced.
In this hands-on role, you’ll be responsible for maintaini...Show moreLast updated: 2 days ago
- Promoted
MYCPE ONE - Senior Information Technology Manager
Mycpe OneAhmedabad, India Leadership : - Develop and execute the divisions long-term vision, strategy, and roadmap.Define and manage IT service offerings tailored for CPA and accounting...Show moreLast updated: 16 days ago
- Promoted
- New!
Information Technology Project Manager
MPC Cloud Consulting Pvt Ltdgandhinagar, gujarat, in IT Project Manager Oracle – Gurugram and Hyderabad.We are seeking an experienced IT Project Manager to oversee the planning, implementation, and tracking of IT projects for the organization.Possess...Show moreLast updated: 14 hours ago