Clinic Receptionist

Chris O’Brien Lifehouse is an internationally recognised independent, not-for-profit cancer hospital leading the way in delivering patient-centred cancer care. We seek passionate, caring, and dedicated staff who align with our Founder’s vision of creating a collaborative environment in which, respect, discovery, empowerment, and nurture, thrive in the interests of our patients.

About the role

This position is expected to actively participate in organisational processes - including the development and implementation of safety systems, improvement initiatives and related training – and by so doing, help to identify and address the limitations of our safety systems. A key role of this position is to notify clinicians when they have concerns about a patient’s condition

• Report and action patient customer service
• Protect the confidentiality of patient clinical records without compromising appropriate clinical workforce access to patient clinical information
• Utilise effective questioning skills and a consultative approach to accurately interpret the needs of customer’s (internal and external to the organisation) and demonstrates effective problem-solving skills to provide a flexible service that meets these needs
• Determine patient requirements and deliver services at a high standard in a responsive and timely manner
• Become a part of, and promote a team environment by showing respect, and acknowledging and validating other team members

Essential Criteria

• Passion for Customer Service with an understanding of the "art" of service and pride yourself on delivering memorable experiences
• Demonstrated reception skills and ability to multi-task in a fast-paced environment
• Excellent personal presentation and attention to detail
• Excellent oral communication and interpersonal skills
• Enjoy the ability to take initiative, work independently and / or proactively as part of a close-knit team
• Excellent organisational skills, including demonstrated time management skills, initiative and ability to make decisions
• Evidence of immunisations to comply with the NSW Health Occupational Assessment, Screening & Vaccination against Specified Infectious Diseases Policy for a Category A position

Benefits

• Market competitive remuneration and benefits
• Fitness passport for you and your family
• Access to e-Learning programs
• Social and wellbeing events
• CBHS Corporate Health
• Workplace banking benefits
• Access EAP

Culture

We are committed to providing a working environment where everyone is valued, respected, and supported to progress. Our priority is to ensure culture, policies, and processes are truly inclusive and that no one is disadvantaged because of their Indigenous identity, gender, culture, disability, LGBTIQA+ identities, family and caring responsibilities, age, or religion.

We encourage everyone who meets the selection criteria and shares Chris O`Brien Lifehouse values to apply

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