Presales Solutions Architect - Collab

ConfidentialGurugram, Gurgaon / Gurugram, India

21 days ago

Job description

As a Sr. Specialty Solutions Engineer (Pre-Sales), you will play a key role in driving customer success and supporting a national sales team. You will leverage your expertise in Cisco and Microsoft Collaboration solutions, contact center technologies, and enterprise voice systems to design and implement innovative, scalable solutions that meet customers' unique needs. This position requires technical acumen, business development skills, and the ability to deliver an exceptional white-glove customer experience.

Technical Expertise

In-Depth Knowledge of :
Cisco Collaboration Stack :
Cisco Unified Communications Manager (CUCM)
Cisco Webex
Licensing and BOM creation via CCW
Cisco Contact Center Solutions :
Cisco Contact Center Express (CCX)
Webex Contact Center
Microsoft Teams Phone :
Teams Phone migrations
Licensing expertise
Voice Systems :
Design and implementation of enterprise voice systems
SIP / PSTN design and enterprise voice migrations
Cisco ISRs

Mid-Level Knowledge Of

UCaaS providers : Zoom Phone, 8x8

CCaaS providers : Five9, Genesys, 8x8

E911 providers

Network, security, and infrastructure technologies

Audio Visual (AV) systems

AudioCodes SBC

Poly

Business Requirements

Ability to manage and negotiate with customers and partners

Drive business development within the customer base

Deliver customer success through a white-glove experience

Self-starter who thrives in a collaborative team environment

Expertise in BOM (Bill of Materials) and SOW (Statement of Work) creation

Salesforce proficiency

Capacity to work through long sales cycles, maintaining a customer-centric approach

Support a national sales team with technical expertise

Create customer-facing diagrams and deliver PowerPoint presentations

Develop go-to-market strategies

Partner management

Maintain a positive, can-do attitude

Some travel may be required

Skills Required

Cisco Webex

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Solution Architect • Gurugram, Gurgaon / Gurugram, India

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