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Product Management Trainee

Product Management Trainee

Asahi India Glass Limited (AIS)palakkad, India
15 hours ago
Job description
  • Analyze improvement feedback obtained from customers and business team.
  • Collaborate with buisness team to implement customer feedback
  • Advance analytical and problem solving ability to idetify opportunities, develop and implement new strategies
  • Manage customer escalations and complaints
  • Develop and implement processes for service operation and customer satifaction
  • Ability to measure improvements and take corrective actions to rectify discrepancy
  • Ensure implementation and updation of SOPs based on emerging business requirements.
  • Ability to drive the automation of processes
  • Analyze Net promoter score and customer satisfaction index to address the concerns
  • Ability to train the team on handling customer complaints and escalations
  • Organizational change ability to develop a culture of customer sensitivity in the organization
  • Develop innovative solutions to achieve greater customer satisfaction
  • Track after sales and collection against performa invoice on regular basis to regulate service performance and take couter measures to prevent delay
  • Ensure revenue collection of after sales orders
  • Ensure complaint closure within TAT
  • Ensure regular updates of MIS and trackers in respect of Sales and Service operations.
  • Ensure timely reportings
  • Ensure accurate RCA and its timely submissions to management for all escalation and detractor cases
  • Ensure implementation of all corrective points brought out through RCA
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    Management Trainee • palakkad, India

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