Cloud Specialist 3

Overview

Hyland Software is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content, processes, and cases for organizations across the globe we enabled more than 20,000 organizations to digitalize their workplaces and transform their operations.

Currently we are looking for the position of Cloud Specialist 3 . We are accepting applications from Hyderabad and Kolkata location only as this is Work from Office job opportunity. ( NO HYBRID OR REMOTE ALLOWED )

The Cloud Specialist 3 is primarily responsible for responding to and resolving monitoring alerts responding to and resolving requests from customers partners and the company services team responding to incidents working Disaster Recovery failover testing and working scheduled maintenance windows within the cloud environment independently.

Qualifications

What you will be doing

• Must have a bachelor's degree
• A minimum of 5 Years - 7 years of experience working in Infrastructure Support or NOC
• Expert Knowledge of Cloud technologies, SQL & CRM based applications
• Expert Knowledge of various monitoring tools like SolarWinds, BMC etc.
• Expert Knowledge of ITIL / ITSM framework & Process
• Excellent Oral & Written communication skills
• Ability to multi-task and prioritize workload
• Adaptable to a 24 / 7 rotational shift model including night shifts
• Ability to adapt to continuously changing procedures and environment
• Strong Customer handling experience preferred

Responsibilities

What will make you successful

Hyland's Offering

We're proud of our culture and take employee engagement seriously. By listening to employees' feedback, we're able to provide meaningful benefits and programs to our workforce.

If you would like to join the company where honesty, integrity and fairness lie in the bottom of values, where people are truly passionate about technology and dedicated to their work – connect with us!

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, gender identity or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Show more

Show less

Skills Required

Cloud Technologies, Itil, Sql