ZoomInfo - Senior Manager - Customer Solutions

Description :

• ZoomInfo is where careers accelerate.
• We move fast, think boldly, and empower you to do the best work of your life.
• Youll be surrounded by teammates who care deeply, challenge each other, and celebrate wins.
• With tools that amplify your impact and a culture that backs your ambition, you wont just contribute.
• Youll make things happenfast.

About the role :

As a Senior Manager of Customer Solutions, you will help oversee part of the Tier 1 Customer Solutions team, an integral part of our customer experience strategy to ensure every customer is successful.

This role is the leader of India-based Support Team at ZoomInfo, and serves as a key escalation point for technical support, providing direct assistance to internal and external stakeholders on complicated cases where exceptional service may be required.

The Senior Manager must ensure all customers receive outstanding support while overseeing the day to day functions of the team.

At the direction of the Director of Customer Solutions, the manager will have a wide range of responsibilities that includes creating policies and processes, training and developing team members, and driving the overall ZoomInfo Customer Experience.

What You'll Do : Technical Skills

Process Management

Team and People Management

What you bring

About us :

ZoomInfo (NASDAQ : GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation.

Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.

ZoomInfo may use a software-based assessment as part of the recruitment process.

More information about this tool, including the results of the most recent bias audit, is available here.

ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status.

We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law.

We also consider qualified candidates with criminal histories in accordance with legal requirements.

For Massachusetts Applicants : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

An employer who violates this law shall be subject to criminal penalties and civil liability.

ZoomInfo does not administer lie detector tests to applicants in any location.

(ref : iimjobs.com)