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Customer Solutions Engineer

Customer Solutions Engineer

UMABOYAhmedabad, Republic Of India, IN
19 hours ago
Job description

Job Title : Technical Customer Support (service engineer)

Job Summary :

We are seeking a Technical Customer Support Specialist to provide exceptional service to our customers. The ideal candidate will troubleshoot and resolve technical issues, provide product information, and ensure customer satisfaction.

Responsibilities :

  • Respond to customer inquiries via phone, email, and chat
  • Troubleshoot and resolve technical issues with products / services
  • Provide product information and demonstrate features
  • Identify and escalate complex issues to senior support teams
  • Document customer interactions and solutions in CRM
  • Meet or exceed customer satisfaction targets
  • Collaborate with internal teams to resolve customer issues

Requirements :

  • 1-2 years of technical customer support experience
  • Bachelor's degree in relevant field (e.G., mechanical, electrical,IT)
  • Excellent communication and problem-solving skills
  • Technical aptitude and willingness to learn
  • Customer-centric approach with ability to work in a fast-paced environment
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    Solution Engineer • Ahmedabad, Republic Of India, IN

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