System Administrator & POS Support Specialist
ConfidentialAhmedabad, India16 days ago
Job descriptionManage user accounts, access permissions, and system credentials. Perform system backups, routine maintenance, and data recovery when needed. Monitor network health, server performance, and device uptime. Maintain IT asset logs and documentation of configurations and processes. Update and maintain inventory databases in the POS system. Add or modify product details, pricing, categories, and barcodes as needed. Reconcile inventory reports and ensure data accuracy across systems. Support stock tracking, item adjustments, and periodic audits. Coordinate with US teams for receiving, transfers, or new product setups. Monitor and ensure timely maintenance of IT hardware and store equipment. Maintain daily activity logs, issue reports, and resolution summaries. Assist in preparing performance and usage reports for management review. Track open support tickets and follow up to ensure closure. Coordinate with vendors and US-based teams for repairs, replacements, and service requests. Perform other administrative duties as assigned, including document updates, scheduling maintenance windows, or assisting with special projects. Education : Bachelor's degree in Information Technology, Computer Science, or a related field. Experience : 2–4 years in system administration, IT support, or POS system management (restaurant or retail experience preferred). Technical Skills : Hands-on experience with POS platforms (Toast, Clover, Square, NCR, Lightspeed, or similar). Proficiency in Windows, networking, and remote access tools. Familiarity with inventory systems and data entry accuracy. Experience with ticketing tools such as Zendesk, Freshdesk, or Jira. Excellent English communication (written and spoken). Detail-oriented with strong organizational and multitasking abilities. Analytical mindset with a proactive approach to problem-solving. Reliable, punctual, and comfortable working US night shifts.
Location : Ahmedabad – India
Working Hours : Night Shift - US Hours (CST Time Zone)
Employment Type : Full-time
Key Responsibilities :
POS System & IT Support
- Monitor, maintain, and troubleshoot POS systems, terminals, and peripheral devices (printers, scanners, cash drawers, etc.).
- Provide real-time remote support to stores or restaurant staff during US operating hours.
- Install and configure POS updates, software patches, and firmware upgrades.
- Support POS integration with accounting, reporting, or inventory systems.
- Troubleshoot hardware, network, and connectivity issues promptly to minimize downtime.
System Administration
Inventory Management & Maintenance
Administrative & Reporting Tasks
Qualifications :
Soft Skills :
Skills Required
windows networking
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System Administrator • Ahmedabad, India
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