Program Manager, Mapping Operations, Quality and Performance Excellence

Waymo is an autonomous driving technology company with the mission to be the world&aposs most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World&aposs Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo One, a fully autonomous ride-hailing service, and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over one million rider-only trips, enabled by its experience autonomously driving tens of millions of miles on public roads and tens of billions in simulation across 13+ U.S. states.

You Will

• Act as a subject matter expert on Quality, and maintain the end-to-end Quality Assurance (QA) framework, including performance metrics, and quality standards aligned with key business objectives.
• Systematically analyze QA data to identify trends, root causes of performance gaps, and opportunities for improvement.
• Conduct regular training needs assessments in partnership with our vendor teams, to identify knowledge and skill gaps.
• Lead the design and development of comprehensive training programs, including new hire onboarding. Leverage existing in-house teams to create engaging and effective training content across various formats.
• Create and manage a robust feedback loop where insights from the quality program directly inform the training curriculum, and the effectiveness of training is measured by subsequent quality performance.

You Have

We Prefer

Travel Requirements

The expected base salary range for this full-time position is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Waymo employees are also eligible to participate in Waymo's discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.

Salary Range

₹4,500,000—₹5,450,000 INR

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Skills Required

performance metrics, Data Analysis