Brand Engagement Coordinator

Job Title : Reputation Manager (Online Business Listings & Reviews)

Location : Remote (India)

Experience : Minimum 2+ Years

Salary : ₹4-6 LPA

Company : Yonder Talent (Hospitality Client)

About the Role

We are hiring an Execution-Focused Reputation Manager to manage and enhance the online presence of a leading hospitality brand. The ideal candidate will be responsible for daily monitoring, updating, and responding across all major review and business listing platforms.

This is a hands-on execution role , ideal for someone who enjoys maintaining brand consistency, accuracy, and positive engagement across digital touchpoints.

Key Responsibilities

• Manage, monitor, and optimize all business listings across platforms such as Google Business Profile, Yelp, Booking.Com, Airbnb, and TripAdvisor .
• Respond to guest reviews promptly and professionally across all channels, ensuring tone and messaging align with brand voice and hospitality standards.
• Maintain 100% consistency and accuracy in business information (name, address, contact details, hours, photos, descriptions, menus, and amenities).
• Track and analyze review sentiment trends , identifying recurring guest issues or praise to share with internal teams.
• Escalate negative feedback or critical issues to relevant departments (operations, guest experience, support) and ensure timely resolution.
• Maintain a weekly and monthly report summarizing reviews, average ratings, sentiment breakdowns, and actions taken.
• Upload and update photos, offers, and menus regularly to keep all profiles visually engaging and current.
• Ensure compliance with platform-specific guidelines and updates , adjusting profiles as needed.
• Conduct competitor benchmarking on review ratings, engagement trends, and listing quality.
• Coordinate with marketing and operations teams to ensure guest experience insights are reflected in online reputation improvement strategies.
• Support new property or business unit listings setup with proper tagging, metadata, and descriptions.
• Monitor Q&A sections and user-generated content to maintain brand tone and professionalism.
• Other duties as assigned by management.

Requirements