Job Description
About the company
SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.
SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.
Join us to shape the future of digital payment in India and unlock your full potential.
What's In It For YOU
- SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
- Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
- Dynamic, Inclusive and Diverse team culture
- Gender Neutral Policy
- Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
- Commitment to the overall development of an employee through comprehensive learning & development framework
Role Purpose
Responsible for taking ownership of MIS reporting and report generation.
Role Accountability
Identify areas of process improvements & standardization & implement the requisite changesPerform Audits process wise Time Motion Studies & validate all performance exceptionsEnsure Process wise documentation of SOPs for all reportsIdentify and implement opportunities to migrate manual process / exception workflow to Support Central / online portalsEnsure Database Management at various channelsPrepare MIS accurately as per defined timelines and circulate to relevant stakeholder by regular review of DLGenerate Critical reports (which covers financial inputs), Executive Dashboards for Senior Management covering all key business metricsEnsure policy and process adherence in Reports, MIS preparationsIdentify opportunities to automate maximum reports & MIS; reduce non value added activitiesSet up & monitor Tracking mechanism for Timeliness & accuracy of the the reportsFacilitate New reporting requirements from Key Stakeholders & build logics for the sameEnsure Data and analytics support for the Customer Services teamCoordinate with various teams for any new reporting requirements or modifications in current reportsCome up with improvement opportunities basis observationsManage and deliver ad hoc request from line and other teamsEnsure smooth transition of regular reports on automated tools like Tableau, Power BIEnsure automated scheduling of reports so that reports are published to end user even on holidaysEnsure automated dump alignment to end user basis requirementPerform process documentation and compliance adherenceMeasures of Success
Reporting Timeline %Reporting Accuracy %Scheduling Efficiency %Automating key reports % of overall reports to be automatedAd hoc- Data fulfillment % within defined TATAutomation & Rationalization of reports, MISProcess wise Target setting / revisionTimeline AdherenceData Accuracy %100% SOP documentation as per the current dynamicsProcess adherence as per MOUTechnical Skills / Experience / Certifications
Proficient with MS Office, MS Access, SQL, SAS & other Analytical ToolsCS / PRA / WFM knowledge preferredCompetencies critical to the role
Process OrientationDetail OrientationStakeholder ManagementAnalytical AbilityQualification
Graduate in any discipline
Preferred Industry
FSI
Skills Required
Ms Access, Sas, Ms Office, Sql