Talent.com
Operations Analyst

Operations Analyst

ConfidentialPune
30+ days ago
Job description

Key Responsibilities :

  • Provide Level 1, Level 2, and Level 3 support for Office 365 services, including Exchange Online, Outlook, and other email-related services.
  • Manage user mailbox quotas, support legal discovery, regulatory compliance, and other auditing and reporting activities.
  • Coordinate with JCI configuration of Microsoft ISA firewalls to front-end OWA, Outlook over HTTPS, and SharePoint portal.
  • Provision new user / shared mailboxes in Office 365 and configure resource mailbox options.
  • Handle spam blocking, rules modifications, and email flow-related issues.
  • Resolve Outlook connection issues, calendar issues, and email flow-related issues.
  • Address external users' mail flow issues and Office 365 groups issues.
  • Manage spam filtering, whitelisting domains or IP / senders, and archive email issues.
  • Provide support for ADFS issues and troubleshooting AAD connect errors.
  • Ensure compliance with Office 365 security protocols, including Azure Information Protection, Advanced Threat Protection, and Exchange Online Protection.
  • Set up AAD connect to sync on-premise AD with Azure AD and troubleshoot AAD connect errors.
  • Provide support for Tasks, People, Calendar, Teams, Messaging, etc.

Qualifications :

  • University degree in a relevant field or equivalent combination of education and experience.
  • 5-6 years of experience in IT operations, with a focus on email, Exchange, web mail, messaging, and related services.
  • Strong analytical, design, testing, documentation, and implementation skills.
  • Excellent problem-solving abilities and experience in resolving medium-high complexity items.
  • Ability to support multiple complex IT services / processes across various functional areas and locations.
  • Familiarity with Office 365 services, Exchange Online, Outlook, and other email-related services.
  • Knowledge of Office 365 security protocols and AAD connect.
  • Strong communication and collaboration skills.

    • Additional Information :

  • No direct reports.
  • Support includes multiple countries / locations.
  • Rotating on-call for operational issues

    • Skills Required

    Azure Active Directory, Sharepoint Online, Exchange Server, Exchange Online

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    Operation Analyst • Pune