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Area Manager
Area ManagerMahindra Group • Lucknow, Uttar Pradesh, India
Area Manager

Area Manager

Mahindra Group • Lucknow, Uttar Pradesh, India
22 days ago
Job description

Role Name : Area Manager - XMart

Reporting to : Manager Exchange

Department / Org. Unit : Franchisee - XMart

Location : All

Position Purpose :

Area Manager will work closely with the M&M Xmart team to understand dealer issues and continuously report them to managers.

  • Manage Business Operations in the designated territory
  • Keep track of dealer and sales operations.
  • Coordinate with cross functional teams to service dealer channel
  • Maintain reports related to dealer stocks on store activities front line sales executives.
  • Assist dealer to service end customer and provide genuine information.
  • Provide business updates activities to dealers regularly via written communication as well as face to face meetings.
  • Keep track of channel hygiene factors.
  • Manage channel marketing activities and local branding campaigns.
  • Training for on-store and service personnel.
  • Look at dealer engagement activities and prepare a budget / calendar for the same.

Manage business Volume and Revenue :

  • Effectively handle sales both primary and secondary .
  • Franchisee expansion : achieve monthly / quarterly new franchisee additions
  • Manage and report monthly dealer wise sales figures

  • Create new leads and work on leads provided by dealer network
  • Review and plan monthly stock offload
  • Share QOQ and YOY sales figures with management and deliver on growth as agreed upon
  • Improve conversion of leads
  • Ensure timely collection of dealership loyalty fees
  • Ensure dealer profitability and make him accountable to his targets
  • Customer Satisfaction and Service Quality :

  • Relationship management with M&M Dealers NCDs DSAs procurement channels to support dealer procurement.
  • Daily monitoring of customer complaints & support the closure (between dealer & HO)
  • Reduce the TAT of customer complaints
  • Actively engage with customers (potential and past) to increase CAPs
  • Provide after sale services and other schemes to enhance brand experience
  • Network Expansion :

  • Meet prospect to pitch as per laid down calendar to increase footprints ( Network Growth)
  • Work with existing network for YOY growth ( Same Store Growth )
  • Quality Process Improvement :

  • Encourage Dealers to certify cars (certification penetration)
  • Brand identity adherence as per CI guidelines
  • Identify deficiencies in procurement and sales processes- plan counter measures
  • Prepare buying and selling index : Local & IBB Price Grid enabler.
  • Ensure that all cars are certified online.
  • People Development :

  • Relationship management with M&M X-mart team Dealers NCDs DSAs procurement channels
  • Assess performance of the Dealers monthly
  • Self-development and learning from other team members
  • Identifying the training needs both self and dealership
  • Periodic audit of the training given
  • Identifying high performer at Dealerships
  • Arrange for external and internal training to Dealers and his staff
  • Role Specifications

    Educational Qualification :

    Graduate and above

    Years / type of experience :

    3 proven track record of achieving sales figures along with good domain knowledge and expertise in automobile industry.

    Technical Skills / Knowledge :

    sound understanding of the pre-owned vehicle segment in automobile industry.

    Language :

    English / Hindi / Regional

    Characteristics :

  • Ability to co-create & enhance value for customers
  • Ability to use new paradigms to create sustained and exponential growth
  • Behavioral Competencies :

  • Customer Focus
  • Innovation led transformation
  • Required Experience :

    Manager

    Key Skills

    Sales Experience,Direct Sales,retail Experience,Hospitality Experience,Management Experience,Process Improvement,Outside Sales,Team Management,Kaizen,Leadership Experience,Public Speaking,Supervising Experience

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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    Area Manager • Lucknow, Uttar Pradesh, India

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