Role Name : Area Manager - XMart
Reporting to : Manager Exchange
Department / Org. Unit : Franchisee - XMart
Location : All
Position Purpose :
Area Manager will work closely with the M&M Xmart team to understand dealer issues and continuously report them to managers.
- Manage Business Operations in the designated territory
- Keep track of dealer and sales operations.
- Coordinate with cross functional teams to service dealer channel
- Maintain reports related to dealer stocks on store activities front line sales executives.
- Assist dealer to service end customer and provide genuine information.
- Provide business updates activities to dealers regularly via written communication as well as face to face meetings.
- Keep track of channel hygiene factors.
- Manage channel marketing activities and local branding campaigns.
- Training for on-store and service personnel.
- Look at dealer engagement activities and prepare a budget / calendar for the same.
Manage business Volume and Revenue :
Effectively handle sales both primary and secondary .Franchisee expansion : achieve monthly / quarterly new franchisee additionsManage and report monthly dealer wise sales figures
Create new leads and work on leads provided by dealer networkReview and plan monthly stock offloadShare QOQ and YOY sales figures with management and deliver on growth as agreed uponImprove conversion of leadsEnsure timely collection of dealership loyalty feesEnsure dealer profitability and make him accountable to his targetsCustomer Satisfaction and Service Quality :
Relationship management with M&M Dealers NCDs DSAs procurement channels to support dealer procurement.Daily monitoring of customer complaints & support the closure (between dealer & HO)Reduce the TAT of customer complaintsActively engage with customers (potential and past) to increase CAPsProvide after sale services and other schemes to enhance brand experienceNetwork Expansion :
Meet prospect to pitch as per laid down calendar to increase footprints ( Network Growth)Work with existing network for YOY growth ( Same Store Growth )Quality Process Improvement :
Encourage Dealers to certify cars (certification penetration)Brand identity adherence as per CI guidelinesIdentify deficiencies in procurement and sales processes- plan counter measuresPrepare buying and selling index : Local & IBB Price Grid enabler.Ensure that all cars are certified online.People Development :
Relationship management with M&M X-mart team Dealers NCDs DSAs procurement channelsAssess performance of the Dealers monthlySelf-development and learning from other team membersIdentifying the training needs both self and dealershipPeriodic audit of the training givenIdentifying high performer at DealershipsArrange for external and internal training to Dealers and his staffRole Specifications
Educational Qualification :
Graduate and above
Years / type of experience :
3 proven track record of achieving sales figures along with good domain knowledge and expertise in automobile industry.
Technical Skills / Knowledge :
sound understanding of the pre-owned vehicle segment in automobile industry.
Language :
English / Hindi / Regional
Characteristics :
Ability to co-create & enhance value for customersAbility to use new paradigms to create sustained and exponential growthBehavioral Competencies :
Customer FocusInnovation led transformationRequired Experience :
Manager
Key Skills
Sales Experience,Direct Sales,retail Experience,Hospitality Experience,Management Experience,Process Improvement,Outside Sales,Team Management,Kaizen,Leadership Experience,Public Speaking,Supervising Experience
Employment Type : Full-Time
Experience : years
Vacancy : 1