Director - Strategy & Operations

About The Role

We're looking for a Director of Strategy & Operations - a startup operator who can bring clarity and

execution discipline to fast-growing teams, drive cross-functional alignment, and scale systems that

actually work. You'll sit at the intersection of strategy, ops, and product, leading key initiatives that move

the business forward - from improving sales-to-onboarding flows to optimizing our care and claims

operations. This is a builder's role. You'll be hands-on in diagnosing bottlenecks, designing scalable

processes, and driving measurable impact on growth, efficiency, and profitability.

What You Will Do

• Build and Scale Core Systems
• Redesign workflows across Sales, Ops, and Care to remove friction and increase throughput.
• Drive automation and tool adoption across teams to improve accuracy and turnaround times.
• Create repeatable playbooks for key business processes as we scale from thousands to millions of

covered lives.

optimization and customer experience initiatives.

momentum.

accountable.

What We Are Looking For

startups (fintech, health tech, or ops-heavy businesses preferred).

market.

flow.

with teams.

Why Loop

purpose.

Skills Required

Automation