Principal Consultant Business Analyst Service Now

Ready to build the future with AI

At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.

Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook.

Inviting applications for the role of Principal Consultant - Business Analyst - Service Now

In this role you will be responsible for part of the full project lifecycle with a primary focus on business value and benefit realization.

Responsibilities :

Collaborate with stakeholders to gather analyze and document business requirements related to ServiceNow modules (e.g. ITSM ITOM HRSD CSM).

Translate business needs into functional specifications and user stories with clear acceptance criteria.

Participate in Agile ceremonies including sprint planning daily stand-ups sprint reviews and retrospectives.

Work closely with ServiceNow developers and architects to ensure solutions align with business goals and platform best practices.

Conduct gap analysis and impact assessments for new requirements or changes.

Support UAT (User Acceptance Testing) by preparing test cases coordinating testing efforts and validating results.

Maintain a product backlog and prioritize features based on business value and technical feasibility.

Provide training and documentation to end-users and stakeholders as needed.

Monitor and report on project progress risks and issues.

Qualifications we seek in you!

Minimum Qualifications :

Bachelors degree in computer science Information Systems Business Administration or related field.

Good experience as a Business Analyst with focus on ServiceNow.

Strong understanding of Agile methodologies (Scrum Kanban).

Experience with ServiceNow modules such as ITSM ITOM CSM or HRSD. Experience on service mapping FSO despite S2P would be preferred.

Proficiency in writing user stories use cases and process flows.

Excellent communication interpersonal and stakeholder management skills.

Ability to work independently and collaboratively in a team environment.

Preferred qualifications and skills :

ServiceNow Certified System Administrator or other relevant certifications.

Experience with Agile tools like Jira Azure DevOps or Rally.

Familiarity with ITIL framework and practices.

Experience in enterprise-level ServiceNow implementations or upgrades.

Excellent communication and stakeholder management skills.

Self-motivated Positive outlook & result oriented

Demonstrated strengths in leadership critical analysis strategic problem-solving and effective interpersonal communication.

Why join Genpact

Lead AI-first transformation Build and scale AI solutions that redefine industries

Make an impact Drive change for global enterprises and solve business challenges that matter

Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills

Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace

Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build

Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military / veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Required Experience :

Staff IC

Key Skills

Enterprise Software,SAP Warehouse Management,AWS,Solution Architecture,SAP EWM,SAP Finance & Controlling,SAP Supply Chain Management,SAP S / 4HANA,Enterprise Sales,Pre-sales,Management Consulting,Oracle

Employment Type : Full-Time

Experience : years

Vacancy : 1