▷ Urgent : Senior Consultant - Trust & Safety & Mystery Shopping Pharma (Visa / Mastercard / Amex / Discove

The Senior Consultant will be responsible for executing and overseeing pharma-focused mystery shopping programs, ensuring compliance with prescription drug regulations, patient privacy, fraud prevention, and payment card brand programs (Visa VIRP, MasterCard BRAM, Amex / Discover HBR). The role requires 4–6 years of experience in pharmaceutical compliance, healthcare risk, or related industries. The Senior Consultant will also mentor Analysts and ensure accurate documentation of compliance risks.

Key Responsibilities

• Execute pharma-focused secret shopping programs across online pharmacies and healthcare platforms.
• Test prescription vs. OTC compliance, including controlled substances handling.
• Validate compliance with HIPAA, GDPR, and global pharmaceutical regulations.
• Capture detailed evidence including screenshots, transaction records, and prescription verification flows.
• Prepare actionable compliance reports for leadership and regulators.
• Collaborate with Legal, Compliance, and Risk teams to resolve issues.
• Mentor Analysts and provide quality oversight on their work.

Qualifications

Success Metrics