Customer Experience & Sales Associate

About Mama & Peaches

Mama & Peaches is a baby and kids lifestyle brand bringing conscious comfort and joyful design to modern parenting. We’re building a brand that connects deeply with young parents - one thoughtful product and conversation at a time.

We’re now looking for a Customer Experience & Sales Associate who’s not just a support executive, but a brand ambassador. Someone who will own the customer journey end-to-end, drive conversions, and solve problems with empathy and initiative.

If you're someone who believes every chat is a chance to connect, and every order is a relationship - this is your spot.

What You’ll Own

• Be the voice of Mama & Peaches across WhatsApp, calls, emails, DMs, and live chat
• Drive sales and conversions by reaching out to abandoned carts, leads, and on-site queries
• Manage returns, exchanges, order issues with calm, clarity, and speed
• Work closely with our logistics and ops team to reduce RTO / NDRs and improve delivery success
• Analyse customer queries, feedback & sentiment to suggest actionable improvements
• Represent the brand at offline events, exhibitions, and pop-ups
• Proactively share product feedback, service gaps, and customer insights with the team
• Track and report KPIs : response time, resolution rate, NPS, cart conversions, etc.

Who You Are

Why Join Us?