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Customer Support Agent (Shopify Experience required)

Customer Support Agent (Shopify Experience required)

Hey RecruitingGhaziabad, IN
6 hours ago
Job description

Location : Remote

Type : Full-time

Start Date : Immediate joiners

About the Role

We are seeking a proactive and detail-oriented Customer Support Agent to join our growing team. You will respond to day-to-day tickets, resolve customer inquiries, and ensure seamless customer experiences. This role requires strong problem-solving skills, excellent English communication, and prior experience supporting e-commerce businesses on Shopify—preferably within the beauty or fashion industries.

Key Responsibilities

  • Manage and respond to customer inquiries via Gorgias and other support channels.
  • Resolve customer issues promptly, including order tracking, product inquiries, refunds, and exchanges.
  • Tech-savvy, with hands-on experience using WhatsApp Business and related tools.
  • Collaborate with the Customer Support Manager to ensure all tickets are handled efficiently and accurately.
  • Utilize Shopify and integrated apps such as Okendo, Trustpilot, Aftership , and others to provide timely and effective support.
  • Maintain detailed documentation of customer interactions and resolutions.
  • Escalate complex issues to the appropriate teams while ensuring clear follow-up with customers.
  • Proactively identify recurring issues and suggest improvements to processes or FAQs.

What You Bring

  • Proven experience working with Shopify and customer support tools (Gorgias strongly preferred).
  • Prior customer support experience in beauty, fashion .
  • Excellent English communication skills (written and spoken) – must pass an English proficiency test.
  • Ability to handle multiple customer conversations with professionalism, empathy, and attention to detail.
  • Strong problem-solving skills and the ability to work independently in a remote setup.
  • Tech-savvy and comfortable learning new tools and systems quickly.

    • Bonus Points

  • Experience with customer review platforms (Okendo, Trustpilot).
  • Familiarity with logistics / tracking tools (Aftership).
  • Previous remote work experience with global teams.

    • Why Join Us

  • Flexible, remote-first work environment.
  • Opportunity to work with a fast-growing e-commerce brand.
  • Collaborative and supportive team culture.
  • Exposure to leading Shopify apps and tools.
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    Customer Support • Ghaziabad, IN