It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
The Quality Auditor is a vital member of the Integrated Logistics Team, responsible for ensuring quality and compliance throughout the supply chain. Reporting to the Integrated Logistics Quality Manager, they collaborate closely with the Excellence, Operations, Performance, and Business Analytics teams. The Quality Auditor also acts as a backup to the Quality Manager or Deputy when assigned.
How you create impact
Problem Solving
Typical challenges include :
- Ensuring KN IL operations comply with GxP healthcare standards, meet customer needs, and follow best practices
- Managing CAPA through training, audits, and handling non-conformities
- Qualifying suppliers and assessing risks
- Managing changes effectively
Development and Implementation of Quality Processes
Follow quality standards to meet customer expectationsAssist in creating and enforcing quality processes across departmentsVerify that quality processes are applied and effectiveMonitor and report on quality and business controls to meet targetsManage daily quality tasks, resolve issues, and keep stakeholders informedServe as main contact for customer and LSP quality topicsParticipate in customer and LSP quality meetingsSupport compliance with customer quality standardsAssist with change control proceduresSupplier Qualification & Release
Manage suppliers following customer and KN rulesHelp qualify suppliers per customer requirementsMaintain KN Pharma Auditor certification if requiredConduct due diligence, quality checks, change control, and monitor supply chain securityAudits
Organize and perform internal, global, authority, external, and customer auditsShare audit reports and oversee corrective actions and CAPA follow-upTrainings
Develop and maintain training programs for quality-related tasksConduct internal GxP training, track training needs, ensure compliance, and verify training effectivenessDocument Management
Ensure good documentation practices (ALCOA+) for document storage and archivingTrain staff on documentation accuracy and requirementsAssist in developing and updating work instructions (WI) and SOPs to ensure consistencyKeep documents current with KN IMS and industry standardsManage Technical Quality Agreements (TQA) with customers and LSPs as neededNon-conformity (NC) Handling
Support management of customer complaintsReview and approve deviations, ensuring effectivenessIdentify gaps and create action plans to improve NC handlingCreate, assign, and manage CAPAs until closure and effectiveness are confirmedReport NCs promptly with proper documentationMonitor SLAs for NC and CAPA timelinesCollaborate with LSPs and customers to ensure CAPA successHelp develop preventive strategies for future issuesTrack and analyze NC and Delivery Service Issues (DSI)Continuous Improvement
Ensure continuous improvement processes are implemented and followedSupport quality improvement activitiesAssist in developing tools and processes to enhance productivity and profitabilityWhat we would like you to bring
3-5 years' experience in the pharmaceutical industry, covering logistics, freight forwarding, warehousing, and transportationCertifications in ISO 9001, GxP, GDP, CAPA, Six SigmaStrong background in supplier qualification, risk assessment, and change controlExcellent written and verbal communication skills in EnglishStrong time management and ability to work under tight operational constraintsWillingness to travel domestically and internationallyWhat's in it for you
...Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Skills Required
Change Control, Iso 9001, Capa, Risk Assessment, Six Sigma, Gxp