WFM Senior Analyst

Role : Senior Analyst - Workforce Planning

Job purpose :

Arthur J. Gallagher is seeking a highly skilled and experienced Senior Analyst in Workforce Planning with expertise in forecasting to join our dynamic team. The ideal candidate will play a pivotal role in optimizing workforce operations ensuring efficient resource allocation and delivering accurate forecasting models to support business objectives. This position requires a strong analytical mindset proficiency in WFM tools and the ability to collaborate across departments to drive operational excellence.

Key Responsibilities :

• Forecasting and Analysis

Develop and maintain accurate forecasting models to predict workload staffing needs and resource requirements.

Analyze historical data trends and business drivers to create actionable insights for workforce planning.

Provide recommendations to improve forecasting accuracy and operational efficiency.

Workforce Planning

Collaborate with stakeholders to design and implement workforce strategies that align with business goals.

Monitor and adjust staffing plans based on real-time data and changing business needs.

Ensure optimal utilization of resources to meet service level agreements (SLAs) and performance targets.

Reporting & Metrics

Generate and present detailed reports on workforce performance forecasting accuracy and operational metrics.

Identify key performance indicators (KPIs) and track progress against goals.

Provide actionable insights to leadership for decision-making.

Process Improvement

Identify opportunities for process enhancements within workforce management and forecasting functions.

Implement best practices and innovative solutions to improve efficiency and effectiveness.

Lead initiatives to automate and streamline WFM processes.

Qualification :

A graduate

Experience Required :

Minimum of 5 years of experience in workforce management with a focus on forecasting and analytics.

Proven track record of developing and implementing forecasting models in a corporate environment.

Soft skills / Competencies :

Ability to take initiative

Flexible team player with a positive attitude

Must have good time management with the ability to work with minimal supervision and under tight timelines

Capable of managing multiple simultaneous projects

Must be friendly and professional with a positive attitude

Organized with the ability to quickly and effectively adapt to change

Able to communicate professionally - oral and written

Problem solving skills

Working days

Monday to Friday

Key Skills

Splunk,IDS,Microsoft Access,SQL,Cybersecurity,Intelligence Experience,Malware Analysis,Tableau,Analysis Skills,SAS,Data Analysis Skills,Analytics

Employment Type : Full Time

Experience : years

Vacancy : 1