Process Lead- People Support Services

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we're driven by a mission to build a future we can all trust.

Present in India since 1953, Thales is headquartered in Noida and has other operational offices and sites spread across Delhi, Gurugram, Bengaluru and Mumbai, among others. Over 2200 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India's growth story by sharing its technologies and expertise in Defence, Aerospace and Cyber & Digital sectors. Thales has two engineering competence centres in India - one in Noida focused on Cyber & Digital business, while the one in Bengaluru focuses on hardware, software and systems engineering capabilities for both the civil and defence sectors, serving global needs. The Group has also established an MRO (Maintenance, Repair & Overhaul) facility in Gurugram to provide comprehensive avionics maintenance and repair services to Indian airlines and support the growth of the local aviation industry.

Experience :

Either 2 years of experience in of experience working in HR or an administrative support role or a University Degree or Diploma in Human Resources or a related field

Proficient in English (both written and oral).

Ability to work well and collaborate in a team environment.

Strong organizational skills.

Ability to handle situations tactfully when dealing with customers.

Ability to prioritize duties during periods of high volume and meet deadlines in a fast-paced environment.

Strong time management skills (meeting SLAs).

Discretion to deal with personal and confidential information with sensitivity and tact.

Adaptable to changing business practices.

Proficient with Microsoft Outlook, Excel and Word.

Strong attention to detail.

Solid critical thinking skills.

Highly Desirable

Prior experience with ServiceNow or another HR case management tool.

Prior experience with Workday or similar HRIS systems.

Knowledge of HR practices either through post-secondary education, an HR professional designation, and / or work experience in HR.

Experience in a customer service or shared services environment.

At Thales, we're committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you'll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference - for a safer, greener, and more inclusive world.

Skills Required

Servicenow, Workday, Microsoft Outlook