Customer Support Associate (4-day week)

The Opportunity :

We are looking for a customer support associate who is as obsessive about serving user queries and needs as we are. This is not an ancillary support requirement – but rather a role that addresses the very core 'Customer is King' value which is at the heart of our venture. We do not expect the candidate to blurt out templatized Q&A call center responses but take time to understand our product / processes and thereafter allay any user concerns. So, if you are a self-starter with great interpersonal skills and a high EQ, fluent in oral and written English communication with an exceptional ability to empathize, then you're the one we're looking for.

Responsibilities :

• Address inbound customer queries over calls and emails.
• Follow up with internal team / merchant partners and with users to ensure resolutions wherever necessary.
• Maintaining response and resolution time allocated by the organization.
• Escalating complex issues to higher levels of support.
• Identifying and reporting on trends and patterns.
• Providing feedback and suggestions for improvement.

Requirements :

Next Steps :

Believe you have what it takes to join us on the playfield If so, drop us an email indicating ' Customer Support Associate ' in the subject line with your resume to [HIDDEN TEXT] . We would really appreciate it if you could articulate why you believe you are best suited for this!

Skills Required

google drive , Microsoft Word, zendesk, Basic Computer Skills