Customer Advisor : English Speaking

About Travix

Travix is one of the leading global online travel agencies managing an extensive portfolio of travel-focused websites operating under the brand names CheapTickets, Vliegwinkel, BudgetAir, Vayama and Flugladen. In 2020 we took our next step, becoming part of the Trip.com Group, one of the largest online travel companies in the world, consisting of Trip.com, Ctrip, Skyscanner, Travelfusion, Make my Trip and Qunar. Travix operates in over various countries expanding in 5 continents, so a global mindset comes naturally. Our purpose is ‘the next journey at your fingertips, which goes for our customers and employees. We bring together passionate people, global partners, cutting-edge technology and an innovative platform to deliver our customers' best end-to-end booking experience. With a strategic vision and the resources and stability of the Trip.com Group, we provide an international playground where our employees can truly impact the future of traveling.

Job Purpose

As a Customer Advisor, you will answer mostly air-related questions from customers via phone, email and chat. These questions require you to update, change or cancel existing bookings. You will focus on delivering qualitative support that focuses on first contact resolution, while maintaining the required level of support cases handled per day (your productivity).

Your Responsibility

• Provide excellent customer support via phone, email and chat channels.
• Processing changes and cancellations of existing bookings.
• Providing support on general inquiries such as online check-in, luggage, travel documents, etc.

What you bring to the table

What you can expect

Benefits

Ready to start your own Travix journey?

Make your career at Travix! If you share the same values as we do, you are just as passionate and ready to build your own legacy, we would love to hear from you!