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Woodtech - Chief Technology Officer

Woodtech - Chief Technology Officer

WoodtechBangalore, India
2 days ago
Job description

Job Title : Chief Technology Officer (CTO)

Department : Service / Technology Operations

Location : Bangalore Location (Need to Entire India Regions )

Reporting To : Managing Directors

Applications are invited only from candidates with hands-on experience in CNC machines, Edge Banding, Beam Saw operations, Solid Wood Machines, Panel Line Machines, and Pureit Line Machines.

About Woodtech Consultants Private Limited

Woodtech Consultants Pvt Ltd, established in 2001, is a renowned organization delivering comprehensive consultancy and service solutions for the Woodworking Sector across the Indian, Asian, and African markets.

With a strong leadership foundation, we have consistently grown by offering technical excellence, quality, and customer-centric services.

We specialize in providing consultancy for setting up new manufacturing plants, sourcing of machines, total project execution, and offering complete post-sales support.

Our team of experts ensures customer satisfaction through operational efficiency and high service standards.

Job Description

We are seeking a dynamic and experienced Chief Technology Officer (CTO) to lead our service operations, technology integration, and customer support strategy.

The ideal candidate will oversee the alignment of technology-driven service delivery, ensure operational efficiency, and build a roadmap for future technical advancements in machinery services and automation.

Key Roles & Responsibilities

Strategic Oversight :

  • Lead end-to-end service operations, including communication protocols (email, WhatsApp), installation planning, engineer deployment, and post-installation customer support.

Technology & Service Integration :

  • Guide the planning and execution of Installation & Commissioning (I&C) processes by coordinating with sales, marketing, and service teams, ensuring technological alignment with customer requirements.

    • Operational Excellence :

  • Build scalable systems for service engineer allocation, AMC management, expense handling, and tour approvals.
  • Ensure accurate financial integration with accounts for invoicing and collections.

    • Contract & Compliance Management :

  • Oversee Annual Maintenance Contracts (AMC), including renewals, warranty tracking, and documentation for all paid service engagements.
  • Ensure legal and compliance readiness in all customer interactions.

    • Automation & Reporting Systems :

  • Drive the use of platforms like GROWSMART for accurate data collection and performance tracking.
  • Develop dashboards to compare revenue vs. service expenses for strategic reporting.

    • Customer & Technical Support Strategy :

  • Establish high-level coordination frameworks with the technical team to ensure prompt CNC and machine-related support.
  • Provide escalation oversight for complex service / spares inquiries.

    • Vendor & Spare Parts Governance :

  • Supervise spares inventory decisions, including local / import sourcing strategies with the purchase team.
  • Approve major spares dispatches or replacements with OEMs or principals.

    • Payment & Revenue Leadership :

  • Lead the service revenue strategy by aligning collections, paid services, and outstanding receivables with the finance and service teams.
  • Ensure financial health of post-sales support.

    • Showroom & Demo Strategy :

  • Strategize product demo arrangements, coordinating trials based on market and customer intelligence gathered by the team.

    • Cross-Functional Collaboration :

  • Partner with sales, accounts, commercial, and purchase departments to ensure seamless end-to-end service delivery and customer satisfaction.

    • Candidate Requirements

  • Proven experience in a senior leadership role (preferably CTO or Head of Service / Technology Operations) in the machinery, manufacturing, or industrial automation sector.
  • Expertise in managing service operations, field engineering teams, and AMC contracts.
  • Strong understanding of CNC machinery, automation, and post-sales technical support frameworks.
  • Demonstrated ability to implement service management systems and performance monitoring tools.
  • Financial acumen for managing service-related revenue, expenses, and budget planning.
  • Excellent communication, negotiation, and cross-functional leadership skills.

    • Language Proficiency :

    Fluency in Hindi, English, and Kannada is mandatory for this role.

    ref : iimjobs.com)

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