Group Manager - Software

This role is responsible for managing the overall customer relationship for a CBU or an LOB (within a CBU) and is accountable for building / sustaining relationships with customers, meeting revenue targets, building people competency, and regularly engaging with people at an onsite location in disseminating SLKs vision and values.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Achieve annual revenue targets for LOB or CBU through new wins, and sustaining existing business. Achieve the P&L targets set while working on new engagement
• Ensure customer delight - Build / Sustain Customer Relationship through regular customer connects / reviews. Achieve CSAT survey targets for LOB / CBU through delivery excellence.
• Manage key engagement / Projects, Address delivery challenges and issues working with offshore team. Address onsite staffing needs. Periodic review with customer contacts and update SLK management regularly
• Collaborate with customers sourcing team for timely Work Order / SOW sign-off, and collection of Invoices. Regular Status Reporting and address any compliance related matters with customers.
• Collaborate with internal recruitment team for fulfilling onsite positions.
• Ensure Talent Management through upskilling, succession & progression planning.
• Ensure attrition percentage is less than the prescribed value for the LOB / CBU.
• Ensure the required gross margins targets are met while onboarding the new candidates

EDUCATION QUALIFICATION

MINIMUM EXPERIENCE REQUIRED

DOMAIN / FUNCTIONAL SKILLS

Skills Required

Customer Relationship, Recruitment, Investment Management, Sow