Client Services Representative International Process BPO

ConfidentialMumbai City, Navi Mumbai, Mumbai

30+ days ago

Job description

Interactive Brokers, India is looking for professionals having experience in international BPO with strong communication abilities

Job Responsibility

Respond to retail and professional clients' inquiries via inbound calls, email, and online chat
Obtain a thorough knowledge of products offered by IB on various global exchanges
Assist clients with opening and funding accounts
Show clients how to use different features of the Trader Workstation
Explain margin requirements to clients
Investigate trade issues and order executions
Knowledge of securities regulations impact on customers

Qualifications

Experience : 2+ years of Client services experience in the International BPO industry

Education : University degree (Bachelors) required

High level of MS Excel skills required

Language skills : Fluent English

Good quantitative / analytical skills

Excellent oral / written communication skills are required

Company Benefits & Perks

Competitive salary package

Performance-based annual bonus (cash and stocks)

Group Medical & Life Insurance

Modern offices with free amenities & fully stocked cafeterias

Monthly food card & company-paid snacks

Hardship / shift allowance with company-provided pickup & drop facility

Attractive employee referral bonus

Frequent company-sponsored team-building events and outings

Skills Required

Ms Excel, Financial Products, Analytical Skills, Communication, Client Services

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Client Service Representative • Mumbai City, Navi Mumbai, Mumbai

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