CMDB Analyst II, IT Asset Management

Job Purpose

Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work with cutting-edge technology and complex business challenges in the financial sector. As a team member, you will be responsible for maintaining the health and stability of production systems and applications. This role demands a proactive approach to incident management, system monitoring, and deployment coordination, ensuring uninterrupted service delivery and operational excellence across ICE's global infrastructure.

Roles and Responsibilities

Monitoring & Incident Management

• Monitor systems and applications within the ICE Data Services production environment.
• Diagnose and resolve incidents using run-books and technical knowledge.
• Escalate unresolved issues to internal and external teams for resolution.
• Participate in production conference bridges and chats to address live incidents.
• Ensure timely updates and closure of incident tickets per company standards.

Problem Management

System & Application Readiness

Deployment Management

Collaboration & Communication

Skills Required

Technical Support, Incident Management, Deploy