Systems Administrator II

Essential Job Functions :

• Provide change management coordination and scheduling support for single tenant SaaS applications.
• Responsible for opening, updating, providing status and closing tickets.
• Author, update and keep current procedural documentation.
• Assist in the gathering of metrics for analysis.
• Is self-motivated by the challenge put in front of them.
• Can work remotely, with no in-office supervision.
• Works well with other talented members of the team and assists with any cross training as identified.
• Can work with deadlines and milestones.
• Collaborate with other operational support teams (Cloud Operations, Application Support and Cloud Service Delivery teams).
• Assure security of and access to mission critical data.
• Participate as part of a team.
• Provide off-hours support according to schedule.
• Participate in identified disaster recovery and backup procedures.
• Disciplined technical thinker, able to work within environment that has a highly documented process.

Qualifications :

Education and Work Experience :

Requirements :

Skills Required

Jira, Application Support, Documentation, Saas, Cloud Operations