Risk And Fraud Analyst

Responsibilities :

• Fraud Detection & Monitoring :
• Monitor and analyze real-time and historical transaction data, account activities, and customer behaviors to identify and prevent potential fraudulent patterns (e.g., identity theft, account takeover, payment fraud, phishing, chargebacks).
• Utilize internal fraud detection tools, systems, and algorithms to review alerts and suspicious activities.
• Maintain a strong understanding of emerging fraud trends, typologies, and attack vectors across different financial products and digital platforms.
• Investigation & Resolution :
• Conduct in-depth investigations into flagged transactions and suspicious accounts using various internal and external resources (e.g., customer data, public records, open-source intelligence).
• Communicate with customers, financial institutions, and other relevant parties via phone, email, or chat to verify information and gather evidence as part of the investigation process.
• Assess the level of risk associated with identified activities and take appropriate action, including approving, rejecting, or holding transactions, or escalating cases to senior analysts or management.
• Collaborate with other internal teams (e.g., Customer Support, Payments, Compliance, Legal) to resolve complex cases and ensure a cohesive approach to risk management.
• Data Analysis & Reporting :
• Analyze large datasets to identify fraud trends, anomalies, and potential vulnerabilities in existing processes or systems.
• Prepare detailed investigation reports, summaries, and findings for internal stakeholders and management.
• Contribute to the development and refinement of fraud rules, models, and detection strategies based on observed patterns and analysis.
• Compliance & Risk Mitigation :
• Ensure all fraud prevention and investigation activities comply with internal policies, industry regulations (e.g., AML, KYC, GDPR, PCI DSS), and local laws.
• Recommend and implement strategies to reduce fraud rates and financial losses while minimizing impact on legitimate customer experience.
• Contribute to the continuous improvement of fraud prevention tools, processes, and knowledge base documentation.
• Customer & Stakeholder Interaction :
• Handle sensitive customer information with the utmost discretion and maintain confidentiality.
• Educate customers on security best practices and fraud prevention measures when necessary.

Qualifications :

Skills Required

Critical Thinking, Problem-solving, Pattern Recognition, Root Cause Analysis, Sql