Network Engineer

What success looks like in this role :

• Remotely support customers and / or onsite technicians test and turn-ups of WAN and LAN equipment.
• Perform fault isolation and resolution in a methodical and thorough manner in accordance with SLA.
• Maintain, monitor, and troubleshoot within the roles of Incident Management (Return-to-Service), Problem Management (Reason for Outage) and Change management.
• Work with engineering department to develop customer and device specific knowledge base.
• Maintaining operational procedures for all network infrastructure.
• Meet and exceed customer SLA or OLA metrics.
• Work with third party vendors to remediate and resolve customer issues.

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You will be successful in this role if you have :

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.